Frequently Asked Questions

How Does Your Service Work?
We generate custom personalized letters based on attorney drafted documents that are distributed to the largest data repositories in the country which store and sell consumers' personal information. The letters we generate demand removal from these databases and the smaller databases owned by each repository.

How Does the Service Work with Credit Companies like Experian, Equifax, and Transunion?
These companies have two sides to them. Once side houses your credit information and the other side sells your information. We target the side that sells your information and get your information removed from there. You will still be able to apply for credit reports and loans.

How Long Does it Take Until My Information is Removed?
We are seeing information removed, on average, in 5 to 12 weeks. Sometimes information is removed faster and sometimes slower. We ask that you wait at least 90 days before asking us to submit follow up requests for you.

Will I Get Confirmation that My Order Has Been Received?
Upon completion of your order, you will receive an immediate email with all your documents. This allows you to print them or save them to your computer.

What if My Information Is Not Removed?
If you find that your information is still in a database, 6-12 weeks after you submitted your order, please contact us and we will send follow follow-up letters at no cost to you.

Who Are the Owners of the Company?
The Green Mailbox is part of American Identity Group.

Do You Offer Discounts for Signing Up Multiple Families
We have worked with several groups to assist in complete removal of information for all their members. Please contact us at 1-855-200-6799 or email support@americanidentitygroup.com for information on how our organization can work directly with your group.